Inquiries by phone
Shinsoen: 03-6260-8884 （11：00～22:00）
* If you have to wait very long during lunch time and during busy hours such as the day before holidays and Saturdays and Sundays. There is. In that case, we apologize for the inconvenience, but thank you for your patience.
Frequently Asked Questions (FAQ)
We have compiled a simple Q & A for the questions that we receive more inquiries from our customers.
Please have a look before contacting us by phone.
■Reservation-related Q & A
■Related to stores and sales Q & A
■Cooking-related Q & A
■Payment-related Q & A
■ Reservation-related Q & A
- Q1. How can I make a reservation?
- Reservations can be made via the Internet (* currently in preparation) or by phone. If you would like to make a reservation by phone, please contact us between 11:00 and 21:00. In addition, we may have to wait during lunch lime hours and busy seasons. In that case, we apologize for the inconvenience, but please try again.
- Q2. Is it possible to cancel the reservation or change?
- If you wish to cancel, please be sure to contact us by phone one day before your reservation. Even if the number of people changes, please be sure to contact us by phone at least one day before your reservation due to the preparation of food. In addition, if the number of people increases, we may not be able to meet your request due to seating restrictions. Please note.
- Q3. Is it possible to change the reservation time?
- Please contact us in advance and consult with the staff in charge. It may not be possible to change if there is another reservation at the desired time. In addition, please contact us as soon as possible if it is unlikely that you will be able to meet the reservation time due to a change of land due to an earthquake or traffic congestion.
- Q4. I can't make it in time due to traffic congestion.
- If you are likely to be late for your reservation time, please be sure to contact us. If you do not contact us and a considerable amount of time has passed, we may guide you to another customer. Therefore, in such a case, please be sure to contact us.
- Q5. Should I make a reservation?
- It is expected to be very crowded on the days before holidays such as weekends and during busy seasons such as the year-end party season, so if you decide the date and time to come, we recommend you to make an early reservation. (However, reservations are not accepted at lunch time)
- Q6. Is it okay to reserve only seats and choose food on the day?
- Except for dishes that require advance reservations, you may choose on the day. However, since there is a relationship to prepare ingredients and dishes, we think that it will be easier to respond to customers if you contact us in advance.
- Q7. Can I make a reservation for lunch on weekdays?
- Weekday lunch time is very crowded, so we do not accept reservations for weekday service lunch. Please contact the staff for details.
■ Related to stores and sales Q & A
- Q1. Do you have a private room?
- All rooms have individual table seats with partitions.
- Q2. How many people can use a private room?
- It can be available in 4 people or more. In addition, private room because there is a limited number, please give me an early reservation. We recommend you to make an early reservation once the date is decided.
- Q3. Is it possible to have a banquet with a large number of people?
- Banquets can be held for up to 50 people. In addition to welcome and farewell parties and New Year's parties, we also accept reservations for birthday parties, wedding parties, etc., so please feel free to contact us regarding the number of people and budget.
- Q4. Do you have chairs for children?
- We prepared it.
- Q5. Do you have regular holidays?
- Our restaurant is open all year round.
- Q6. Do you have a projector screen?
- A projector is available.
And we have set up a white wall as a screen alternative to the key points. - Q7. Is the inside of the store no-smoking?
- All seats are non-smoking.
There is a shared smoking room attached to the building.
■ Cooking-related Q & A
- Q1. Is it possible to change the cooking ingredients?
- If you are allergic to certain foods, please tell the clerk in advance. However, depending on the dish, the ingredients may not be changed. If you have any concerns, please feel free to contact the staff.
- Q2. Can I make a plan for the second party of the wedding ceremony?
- Please choose from the course meals prepared at our shop. And we can also plan according to your budget, such as preparing flowers such as flower arrangements and directing parties. Please contact the staff in charge for details.
- Q3. Can you make course meals that fit your budget?
- We will do our best to accommodate your special anniversary or desired scene. Please contact the store staff first. (Cakes, table flowers, flower arrangement sets, etc.)
■ Payment-related Q & A
- Q1. Can I use a credit card?
- You can use various credit cards.
- Q4. Can I use a gift certificate (VISA, etc.) for payment?
- Not available in our shop. We ask you to acknowledge it.
- Q5. Can I pay with Suica or Edy?
- Not available in our shop. Thank you for your understanding.